Privacy Policy

Last Updated: May 2026

eBikes Calgary ("we", "our", "us") operates ebikescalgary.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

• Personal details you provide: name, email, phone, shipping and billing address when placing an order or creating an account.
• Payment information: processed securely through our payment processor (Helcim). We do not store credit card numbers.
• Browsing data: pages visited, time on site, referring URL, collected via cookies and analytics tools.
• Communications: emails, support tickets, phone inquiries.

How We Use Your Information

• Fulfilling and shipping your orders.
• Sending order confirmations, shipping updates, and receipts.
• Responding to support inquiries and warranty claims.
• Improving our website and product offerings.
• Sending marketing communications (only with your consent, and you can unsubscribe at any time).

Third-Party Sharing

We share personal information only with:

• Payment processor (Helcim) to process transactions.
• Shipping carriers (FedEx, Canada Post) to deliver orders.
• Analytics services to understand site usage.

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

We use cookies for site functionality (cart, session), analytics (understanding how visitors use our site), and preferences (currency, language). You can disable cookies in your browser settings, but some site features may not work properly.

Data Retention

We retain order records and customer information for as long as needed to provide our services, fulfill legal obligations, and resolve disputes. You may request deletion of your personal data at any time.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications.
• File a complaint with the Office of the Privacy Commissioner of Canada.

Data Security

We use industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal information.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

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